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Zwfkg reviews shoe-cover returns by matching the complete unused pair or bulk quantity to its SKU, size, construction, sole, and package count. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the parcel and visually inspect the clean dry covers. Reusable covers may be dry-fitted once over a clean unused indoor shoe on a protected surface only when needed to assess size, without walking in them. Disposable bulk covers must remain unused and all fifty individual pieces must be returned together. Footwear-cover support is matched to the exact format: pair or individual bulk count, compatible shoe dimensions, cover length and shaft height, material, transparency, opening, elastic, zipper or snap, sole bond, tread, reusable or disposable status, and supplied pieces are reviewed together.
Footwear-cover policy map: Check cover condition first, then the request window, return route, exchange options, label cost, restocking treatment, refund timing, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain clean, dry, and free from floor contact, outdoor use, dust, soil, liquids, chemicals, hair, skin residue, shoe polish, tread wear, stretching, punctures, tears, whitening, tackiness, split seams, damaged elastic, zipper marks, bent snaps, sole abrasion, odor, washing, or modification. Reusable pairs must include both matched covers; a fifty-cover pack must contain all fifty unused pieces.
For an approved unused return, place matched reusable covers together without sharply folding soles, zippers, snaps, or bonded seams. Keep all fifty disposable units together and do not compress or knot their elastic openings. Use a clean inner sleeve and sturdy moisture-resistant outer parcel; do not attach a label directly to a cover or its elastic, zipper, TPU, silicone, or nonwoven surface. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@zwfkg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 10 Ubi Crescent, #05-27, Ubi Techpark, Singapore 408564.
Identify the SKU and exact point involved: cover count, left or right profile, compatible shoe length, shaft height, silicone body, nonwoven fibre, elastic channel, TPU seam, zipper, snap tab, bonded sole, tread pattern, transparency, or delivery condition. A close photograph of the clean empty cover on a neutral surface may assist review; do not wear or contaminate it to demonstrate a concern.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the original complete unused covers are approved. Size range, material, shaft height, opening method, left-right or universal construction, tread, disposable or reusable use, net weight, package quantity, and price may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@zwfkg.shop or +6581675675. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).